net-linx Issue Management System (NIMS) LOGIN HOME > SUPPORT Home | About us | Careers | Partners | Download | Contact nxSUPPORT PROMOTION • Data Conversion • IT Services • Pagination Outsourcing • Implementation • Download net-linx Europe GmbH Germany 01309 Dresden Käthe-Kollwitz-Ufer 76-79 Tel: +49 (351) 31875-0 Fax: +49 (351) 31875-550 e-mail: info@net-linx.com QUICK CONTACT net-linx provides you with 24 hours 7 days Support HOME > SUPPORT After a successful installation of our net-linx Suite of products and the  transition to your live production, we will remain committed in the  event of any occurring issue.  net-linx is proud to be able to offer you a well-proven Support and  Maintenance Program, which has been established and enhanced  over many years.  Within this Program, our customers benefit from the following  services:  • 24/7 access to an online Issue Reporting System which enables you to submit your inquiries and  tickets whenever need arises.  According to their severity levels, these issues will be immediately  forwarded to a service consultant, following a well-established workflow.  • Continued delivery of improved and new upgraded software versions  • Delivery of certificated software complying with the versioning of third party software suppliers  • On-demand support in cases where individual consulting is requested  It is our experience that the strong relationship built during the phase of implementation continues to grow  into a mutually profitable partnership as we travel along with our customers in their day-to-day business.  E. M.-L., Production Manager TML We are very satisfied with net- linx “round-the-clock” support. This was a main criterion choosing this company for our enterprise. Legal Notice | Copyright © 2011 net-linx - All Rights Reserved